Frequently Asked Questions (FAQs)

1. Do I need certification to buy refrigerants?

Some refrigerants require proof of EPA Section 608 Certification. If certification is required, we may ask you to provide documentation before your order is shipped.

2. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

3. Do you ship outside of the United States?

No, we currently only ship within the United States. International shipping is not available at this time.

4. Can I return refrigerants?

Unopened, unused refrigerants can be returned within 14 days of delivery. Once a cylinder or container has been opened, it cannot be returned due to safety regulations.

5. What payment methods do you accept?

We accept all major credit and debit cards. Payments are processed securely through trusted third-party providers.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

7. What should I do if I receive a damaged or incorrect order?

Please contact us immediately at contact@refrigerantech.shop or call +1 (778) 653-9398. We will work with you to resolve the issue as quickly as possible.

8. Are your refrigerants safe to use?

All refrigerants must be handled in compliance with EPA and OSHA regulations. Always use proper protective equipment and follow the Safety Data Sheet (SDS) instructions provided with your product.

9. Do you offer bulk or wholesale pricing?

Yes, for bulk orders please reach out to our sales team at contact@refrigerantech.shop for a custom quote.

10. How do I contact customer support?

You can reach us by email at contact@refrigerantech.shop or by phone at +1 (778) 653-9398. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).